Case Study: North Carolina DHHS
Government payer improves workflow and reduces costs with online form processing."We all worked together knowing that this was best solution for the State DMA, our contractors, our providers and our patients."
Lynne Perrin
Chief of the facility and community care section
North Carolina Division of Medical Assistance
Name and Location
North Carolina Department of Health and Human Services-Division of Medical Assistance (DMA)
Customer Overview
The State DMA manages Medicaid for the State of North Carolina. Medicaid is a health insurance program for over one million people in the state.
Focus
Online pre-authorizations
Issue
The State DMA needed a solution to streamline the paper-based, pre-authorization process.
Solution
Covisint
Results
Pre-authorization is now an online workflow. A provider has reduced patient length of stay by 1.35 days, and case managers report a 75 percent improvement in prior approval response time.
